When trying to figure out how to make your PC run faster, many people turn to look for the best defrag tool and best PC optimizer. Look at reviews, head to the user forums, ask their colleagues and friends to see what the options are. Free or paid for. Automatic or manual. Lots of options or few. Enterprise defrag or for personal use only. It's all well and good, and what drives us here at Raxco to deliver the market's best defrag software year after year.
But we also like to differentiate ourselves in a different way, through our technical support and customer service. So while we truly believe PerfectDisk is the best defrag software available, we also think our service and support are superior as well. That attitude is epitomized by Wendy Clontz, who heads up our customer service department and whom we are proud to have with us.
Dan Baldry is a 20--year IT professional in Sydney, Australia, managing a team of people who sell maintenance and professional services for one of the world's largest networking companies. Dan wrote to me directly recently about what he described as our "excellent service," which he argues is hard to find these days. Here are some of Dan's words:
"I purchased Perfect Disk a few years ago mainly on the basis of an article I came across in a local PC magazine that I thought gave a good impartial review and sold me on the merits of the product. With a computing background, to me disk defragmentation is what I would describe as a routine housekeeping item that I would consider baseline for a healthy PC. In a perfect world this would be delivered as a native part of the operating system. You might argue that it is, but I'm suspicious of the standard utility and a bit wary of the available freeware (though I know they are reasonably good). With my hard disk capacity getting bigger, I was on the hunt for a good utility that would just do the job and I could be confident in (no doubts), so that was why I decided to stump up the dollars and go for Perfect Disk. In short, I wanted to be sure my system was at optimum health and running with maximum performance all the time. You might ask why? Well, I use my PC for a mix of work and play and it became a bit of a mission to drive the best performance without resorting to a massive/expensive upgrade as time went on. A few dollars on PD seemed like a good option. Eventually I did upgrade but I still use PD as part of the same housekeeping approach.
However, over the past couple of years, with reinstalls, losing keys, lost downloads etc... and needing to call on support more than once came to realise that the Raxco company offered me an extension of the confidence that I had in the product, and that was the confidence that if I had an issue I would get a reasonably quick, no nonsense, response. Even though it was probably only a few interactions over something like 24 months, I realised it was the same people assisting me throughout, which made me feel the company must have something going for it to be able to retain people like that. The consistent message I hear back is that while customers choose our physical products to drive their business based on value and the vision of our company, it's the Services we offer that keeps them coming back. Not only that, but our partners value our Services above all for the profitable revenue it drives - and customers are willing to pay as they have confidence that they are getting a total package. I think it's how we treat our customers after the sale that creates real business, and I think that's something Raxco has understood from the get go."
So there you have it, directly from a professional in the IT field. It's not enough for us to deliver the best defrag software or to simply fix a slow PC startup. We need to go the extra mile.Service -- before and after the sale -- for life.
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